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Welcome to St Andrew's

St Andrew's is part of LBG and a major underwriter of several classes of UK insurance business. St Andrew's is committed to delivering outstanding customer service to policyholders.

Shown opposite are telephone numbers that can be used to make a claim or if you have an enquiry regarding an existing claim or policy.

St Andrew's commitment to Service

"Well above my expectations, you have been brilliant. Your service sets an example that others in the industry should follow."

"Please may I take the time to thank your company and your team of staff for making my time on the sick stress free. Your protocol was easy to follow and there was no stress filling in forms. Your staff were polite, caring and very easy to talk to and always ask how I am feeling when I needed to phone with a query. Once again thank you very much."

"The service has been excellent. Staff I have dealt with have been very helpful and shown concern to sort out any problems quickly. I would have no hesitation to recommend your company to friends."

"I cannot be more impressed with the courteous service, advice and prompt replies to my claim to any of the staff I've communicated with for advice whilst unfortu-
nately out of work."

What you can expect

We will:

• Treat you fairly
• Keep you informed of the progress of your claim
• Answer your queries promptly and provide you with a description of the claims process so you know what to expect

Making a Complaint and Complaints Data

Building strong and lasting relationships with our customers is important to us. Sometimes things can, and do, go wrong and when this happens we encourage customers to tell us about it so we can aim to put things right. If you have a complaint relating to a claim you have made with our company, please write to us using the address in the Contact Us section to the right. We are committed to transparency and publish details of the complaints data we last reported to the Financial Services Authority. View the complaints data for firms associated with the St Andrew's brand.

CLAIMS ENQUIRIES

Life and Home Insurance

Creditor

CONTACT US

St Andrew's Group
Claims Management Department
PO Box 534
Uxbridge
UB8 1WF

Halifax Home Insurance
Halifax General Insurance Ltd
Trinity Road
Halifax
West Yorkshire
HX1 2RG