Bradford & Bingley
Bradford & Bingley are based in Bingley but have national coverage.
Both businesses are supported by an in-house financial services operation that provides customers with a range of credit and insurance products. Argos serves over 130 million customers a year through its stores and takes four million customer orders either online or over the phone. Its internet site is the second most visited retail website in the UK.
In their own words
"We chose St Andrew's for their claims handling ethos and commitment to customer care. The high level of service provided to our customers during what can be a sensitive and upsetting time, has more than met our expectations. As a result Bradford & Bingley were happy to renew the contract with St Andrew's."
Jane Johnson
Product Manager - General Insurance
In our own words
"Bradford & Bingley and St Andrew's continue to build on the existing working partnership in which both companies have invested over the last 3 years. We continue to look at ways that we can work together."
Denise Eldridge
Account Manager
FACT FILE
HEAD OFFICE:
Bingley, West Yorkshire
START DATE WITH ST ANDREW'S:
July 2004
DISTRIBUTION CHANNEL:
Branch network
Direct call centre