Welcome to St Andrew's

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Welcome to St Andrew's

St Andrew's is part of Lloyds Banking Group and a major underwriter of several classes of UK insurance business. St Andrew's is committed to delivering outstanding customer service to policyholders.

Shown opposite are telephone numbers that can be used to make a claim or if you have an enquiry regarding an existing claim or policy.

What you can expect

We will:
  • Treat you fairly
  • Keep you informed of the progress of your claim
  • Answer your queries promptly and provide you with a description of the claims process so you know what to expect

Making a Complaint and Complaints Data

Building strong and lasting relationships with our customers is important to us. Sometimes things can, and do, go wrong and when this happens we encourage customers to tell us about it so we can aim to put things right. If you have a complaint relating to a claim you have made with our company, please write to us using the address in the Contact Us section to the right. We are committed to transparency and publish details of the complaints data we last reported to the Financial Conduct Authority. View the complaints data for firms associated with the St Andrew's brand.


Life and Home Insurance

Home Insurance Claims

0345 300 5178

St Andrew's Life

0345 030 6244


General Claims

0370 905 2119

General Premiums

0370 905 2147

AAPF Claims

0370 905 2150

Argos Claims

0344 892 0195

BMW Claims

0345 850 0135

B & B Claims

0370 242 5380

Creation Claims

0345 722 4466

Egg Claims

0345 120 5203

Goldfish Claims

0370 333 1680

MBNA Claims

0800 169 2350

Extra Cash

0800 169 2618

Peugeot and Citroen

0370 905 2149

Sainsbury's Claims

0345 702 3839


St Andrew's Group
Claims Management Department
PO Box 534

Halifax Home Insurance
Halifax General Insurance Ltd
Trinity Road
West Yorkshire